COVID-19 Notes

DELAY DELIVERY

We regret any delays in shipping during the COVID-19 outbreak period. The shipping process may take a little longer than usual due to the suspension of flights affected by the coronavirus. We are doing our best to deliver your order as quickly as possible. Please wait patiently. Thanks for your understanding.

 

Q: Are you shipping? Is compliance delayed?

A: Yes, we are shipping, mainly without delay. We anticipate the potential for disruption, and prepare well by pre-assembling the components of our best-selling parts. We can fulfill most orders without unusual delays. If we anticipate an unusual delay for a specific product or custom part, we will be sure to report it on our website before ordering; if it occurs without prior notice, by email or phone.

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Q: Are all products available?

A: You can buy any product offered on our site. During efforts to keep our community healthy, please be aware that made-to-order parts will be treated as pre-orders and will take longer than our typical delivery time of 1-4 weeks to ship. 

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Q: Are you open?

So. We are 100% e-commerce, and most of our staff can work effectively from home. A select number of our staff members are considered critical to our operations and continue to work at our facilities. These employees have volunteered and their shifts are staggered. We have taken precautions beyond CDC's safety recommendations.

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Q: Do your products have viruses?

A: surely not. Our products will be completely disinfected now before shipment.

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Q: Will there be a human available through customer service?

So! The entire Customer Service team is at your disposal, from the comfort of your homes, of course, during normal business hours. Orders can be canceled at any time, returns will be received, refunds will be given, and changes will be managed. We pride ourselves on offering the best customer service in the industry, and that will never change.

If you have any problems, contact service@modacollectors.com